1. Autoupdate Downloading Fails To Complete Metabolic Panel
2. Auto Update Download Fails To Complete It
3. Autoupdate Downloading Fails To Completely
4. System Restore Fails To Complete

Firefox includes a Software Update feature that automatically checks for updates and prompts you to install them when necessary.

On a regular Windows Update routine I'm getting the following message: We couldn't complete the updates, undoing changes. The computer restarts for several more times repeating the same process. One solution is to update Firefox by manually downloading and installing the new version over top of your current version. See How to download and install Firefox on Windows Install Firefox on Linux How to download and install Firefox on Mac for instructions. Click the Delete Files button to complete the task.; Once you've completed the steps, proceed to install the Windows 10 Fall Creators Update one more time. How to fix USB bootable media problems.

• For more information about the Software Update feature, see Update Firefox to the latest release.

Sometimes, the updater fails and displays an Update Failed error message. This article presents possible solutions and workarounds to get Firefox updated.

Table of Contents

One solution is to update Firefox by manually downloading and installing the new version over top of your current version. See How to download and install Firefox on WindowsInstall Firefox on LinuxHow to download and install Firefox on Mac for instructions.

It's possible that another running program or a previous instance of Firefox that did not close properly is interfering with the Firefox update process. This error can also occur if you share your computer with other users, and another user's account is still logged in with Firefox running. The easiest way to resolve such problems is to restart your computer. Once the computer starts up again:

1. Start Firefox.
2. Click the menu button and click help .On the menu bar, click the Firefox menu.
3. Select About Firefox. Firefox will begin checking for updates.

Some programs that can interfere with Firefox are set to start up automatically when you start your computer. Before updating Firefox, try closing or disabling such programs; for example, Spybot TeaTimer and Logitech QuickCam software have been known to interfere with Firefox updates.

If you are using Windows 7 or Vista:

1. Restart the computer so that no Firefox processes are active.
2. Open the Windows Start Menu, type firefox and right-click on the 'Mozilla Firefox' entry that appears.
3. Select Run as Administrator and Continue if the User Account Control dialog comes up.

If the issue is not resolved, close Firefox and restart the computer again but this time, open the program folder where Firefox is installed (e.g., open the C:Program FilesMozilla Firefox folder or, on 64-bit windows, the C:Program Files (x86)Mozilla Firefox folder), right-click on the firefox or firefox.exe file icon and select Run as Administrator.

Based on information from Software Update (mozillaZine KB)

This appendix outlines common error codes that can be triggered by the ASR Manager software.

The ASR Auto Update feature automatically updates your ASR Manager software. For this feature to function properly, you must:

• Be running ASR Manager 4.9, 5.0.3, or later.

• Have ASR Auto Update enabled (it is enabled by default).

• ASR Manager 4.9 only: Be running OASM 1.4.2 or later. See Doc ID 1185493.1 in My Oracle Support to download the latest version of OASM. (OASM is not required for ASR Manager 5.x and later).

Once the ASR Auto Update process is complete, you will receive an e-mail notification of a successful upgrade of the ASR Manager software, or you will be notified that the update process failed. There are a number of reasons why the ASR Auto Update process could fail, and the e-mail notification will include an error code. A full list of the ASR Auto Update error codes is provided below.

A typical e-mail notification of an ASR Auto Update failure would look like this:

The following error codes are described:

C.1 ASR_PREPARATION_FAILED_BACKEND_SERVER_CONNECTION_FAILED

Problem: The ASR Manager is unable to connect to Oracle.

Resolution: Check the connection between the ASR Manager to the Oracle ASR infrastructure. The Oracle ASR infrastructure endpoint is:

Ensure that the ASR Manager is able to reach above URL on port 443. Also, ensure that the ASR Manager is registered to Oracle ASR infrastructure with a valid user name and password.

C.2 ASR_PREPARATION_FAILED_AUTOUPDATE_SERVER_CONNECTION_FAILED

Problem: ASR Auto Update cannot connect to the ASR software update server. The following message will be added to the sw-asr.log file:

Autoupdate Downloading Fails To Complete Metabolic Panel

• When running Auto Update to update ASR Manager 4.9 to ASR Manager 5.x, then the log file to check is:

• When running Auto Update to update ASR Manager 5.x to a later version of ASR Manager 5.x, then the log file to check is:

Resolution:

• Run the asr test_connection command to ensure the ASR Manager is registered properly with Oracle.

• Run the following command to check the Auto Update endpoint connection:

  Note:

  If using an NTLM proxy, then running Auto Update from 4.9 or 5.0.x to 5.2 is not working because of a bug that has since been fixed in ASR 5.2. Update to ASR Manager 5.2 manually.

• Verify that the ASR Manager has an internet connection and is able to reach the ASR software update server:

C.3 ASR_PREPARATION_FAILED_DOWNLOAD_FAILED

Problem: Failed to download the package from the Oracle ASR infrastructure. It could because of slow network connection.

Resolution: Check the connection between the ASR Manager to the ASR software update server. The ASR Auto Update service endpoint is:

C.4 ASR_PREPARATION_FAILED_OCM_VERSION_CHECK_FAILED

Problem: Failed to obtain new package version from ASR Backend server. One possibility is that the ASR Manager was not able to connect to the Oracle ASR infrastructure.

Resolution: Make sure you can access the https://transport.oracle.com/em/upload URL from the ASR Manager.

C.5 ASR_INSTALL_FAILED_OASM_VERSION_CHECK_FAILED

Problem: OASM version is older than 1.4.2

Resolution: Upgrade the OASM version to 1.4.2 or above

C.6 ASR_INSTALL_FAILED_OASM_OFFLINE

Problem: ASR Auto Update failed because OASM is disabled or offline

Resolution: Enable OASM:

• For Solaris: svcadm enable sasm

• For Linux: /opt/SUNWsasm/bin/sasm start-instance

After OASM is brought online, retry ASR Auto Update manually or wait for ASR Auto Update to retry after 24 hours automatically.

C.7 ASR_INSTALL_FAILED_PACKAGE_BACKUP_FAILED

Problem: Current ASR Manager backup failed.

Resolution: As part of the ASR Auto Update process, a backup of the existing SWASR package will be attempted. If this process fails, then the ASR Auto Update process will not continue. To check the installed SWASR version, run:

• When running Auto Update to update from ASR 4.9 to ASR 5.x, check the installed ASR Manager version:

  • Solaris: pkginfo -l SUNWswasr

  • Linux: rpm -qa SUNWswasr

• When running Auto Update to update from ASR 5.x to a later version of ASR 5.x, then check the installed ASR Manager version, run:

  • Solaris: pkginfo -l asrmanager

  • Linux: rpm -qa asrmanager

If this command returns an error or if the installed version is not current, then remove the current package and install the latest ASR package manually. See Verifying Software Requirements for information on downloading the appropriate software packages.

C.8 ASR_INSTALL_FAILED_CURRENT_VERSION_CHECK_FAILED

Problem: Failed to verify existing/downloaded package versions.

Resolution: Verify the existing ASR and OASM versions.

• For ASR Manager 5.x and later:

  • Solaris: pkginfo -l SUNWswasr

  • Linux: rpm -qa SUNWswasr

• For ASR Manager 4.x:

  • Solaris:

  • Linux:

  Make sure both ASR 4.9 and OASM (1.4.2 or higher) are at minimum required versions required for ASR Auto Update.

C.9 ASR_INSTALL_FAILED_CURRENT_PACKAGE_REMOVAL_FAILED

Problem: Failed to remove the current Oracle ASR package (SWASR or ASRMANAGER).

Resolution: Manually remove the existing Oracle ASR package and update to latest version of the package.

C.10 ASR_INSTALL_FAILED_DEPLOYMENT_SCRIPT_FAILED

Problem: Failed to execute the deployment script.

Resolution:

• When running Auto Update to update from ASR 5.x to a later version of ASR 5.x:

  The ASR Auto Update process could not set the execute permissions for the deployment script. Check the user ID, which is set on the /opt/asrmanager and /var/opt/asrmanager directories.

  If the user ID on these folder is set to root or asrm, then try to run the autoupdate command manually using the asr command line:

• When running Auto Update to update from ASR 4.x to ASR 5.x:

  The ASR Auto Update process could not set the execute permissions for the deployment script. Check the user ID, which is set on the /opt/SUNWswasr and /optSUNWsasm directories.

  If the user ID on these folder is set to root or oasm, then try to run the autoupdate command manually from the asr command line:

  If ASR Auto Update fails again, then manually upgrade the ASR Manager software.

C.11 ASR_INSTALL_FAILED_RESTORED_PREVIOUS_VERSION

Problem: While a new version of the ASR software update may have been downloaded, ASR Auto Update was not able to install it. The previous version was restored. A status of COMPLETE_FAILED is returned in the following log file, depending on the version of ASR being updated:

• When running Auto Update to update from ASR 5.x to a later version of ASR 5.x, then the COMPLETE_FAILED status is returned in a /var/opt/asrmanager/log/asr.log log file.

• When running Auto Update to update from ASR 4.9 to ASR 5.x, then COMPLETE_FAILED status is returned in a /var/opt/SUNWsasm/log/sw-asr.log.0 log file.

Resolution: The ASR software package must be removed and then re-installed manually. To remove the current package:

• ASR Manager 5.x:

  • Solaris: pkgrm asrmanager

  • Linux: rpm -e asrmanager

• ASR Manager 4.x:

  • Solaris: pkgrm SUNWswasr

  • Linux: rpm -e SUNWswasr

See Verifying Software Requirements for information on downloading the appropriate software packages. See Installing ASR Manager Software for information on installing the ASR package.

C.12 ASR_INSTALL_FAILED_UNKNOWN_ERROR

Problem: The ASR Auto Update process failed to complete due to unknown error.

Resolution: The ASR software package must be removed and then re-installed manually. To remove the current package:

• ASR Manager 5.x:

  • Solaris: pkgrm asrmanager

  • Linux: rpm -e asrmanager

• ASR Manager 4.x:

  • Solaris: pkgrm SUNWswasr

  • Linux: rpm -e SUNWswasr

See Verifying Software Requirements for information on downloading the appropriate software packages. See Installing ASR Manager Software for information on installing the ASR package.

C.13 ASR_INSTALL_FAILED_JAR_TOOL_MISSING

Problem: If you are running JRE 1.6._04 or above (instead of JDK 1.6._04 or above), then ASR Auto Update will fail because of a missing Java jar utility. This Java jar utility that ASR Auto Update uses is not available with JRE. This issue can be corrected by using the JDK instead of the JRE.

Note:

ASR Manager Release 4.5 corrects the Java jar utility issue, which will allow ASR Auto Update to work with the JRE.

Resolution: To check for the Java jar utility, run the following command as root on the ASR Manager server:

If the Java jar utility is not available, the following output will be shown:

If you receive this error message, then run the following command to check the JRE location:

Output should look like this:

To resolve this missing Java jar utility issue:

1. Update Java to JDK (from JRE):

   1. Change the Java pointing to JDK instead of JRE:

   2. Add a link with the JDK version (instead of JRE). For example:

   3. Test the link:

   4. Output should look like this:

      Note:

      Replace _xx in the above example with the specific JDK version running on the ASR Manager server.

      Also, ensure that you are using the same Java version in the /var/opt/SUNWsasm/configuration/config.ini file for the java.exec property.

   5. Verify the Java jar utility is available. As root on the ASR Manager, run:

      Note:

      You may need to manually create the symbolic link for jar. For example:

2. Get the Auto Update status after fixing the Java issue. From the ASR Manager, run:

   You should now see a message that newer version of ASR Manager is available for download.

3. Run Auto Update. From the ASR Manager, run:

4. Once the Auto Update process is complete, run the following commands to verify the Auto Update and Connectivity status:

C.14 ASR_PREP_FAILED_RPM-BUILD_MISSING

Problem: ASR Auto Update will not work on Linux, if the Linux server is missing the rpm-build package. If the rpm-build package is missing you will see the following message during ASR rpm install:

This error message will also appear in a log file if the Auto Update fails because of the missing rpm-build package. The log file is located at:

• If Auto Update is running from ASR Manager is 4.9 to 5.x, then the log file is located at:

• If Auto Update is running from 5.x to 5.x, then the log file is located at:

Resolution: Manually upgrade to ASR 5.3 or later. See Using Auto Update to Manually Upgrade ASR Manager Software for details.

C.15 ASR_PREP_FAILED_SELINUX_ENFORCING

Problem: ASR Auto Update will not work on Linux if the Linux server has the seLinux variable is not set in 'permissive' mode. If the SELinux variable is set in enforcing mode, then the following message will be displayed on the command line if the autoupdate command is executed manually.If the autoupdate command is started via timer, then the following message will be displayed in following log file:

Resolution: Manually upgrade to ASR 5.3 or later. See Using Auto Update to Manually Upgrade ASR Manager Software for details.

C.16 ASR_PREPARATION_FAILED_ASRM_VERSION_NULL

Problem: The ASRM package version is not available.

Resolution: Verify that the ASR Manager package installation is valid:

• Solaris: pkginfo -l asrmanager

• Linux: rpm -qa asrmanager

Remove the ASR Manager package manually and install the latest version manually:

• Solaris: pkgrm asrmanager

• Linux: rpm -e asrmanager

Download the latest ASR Manager from MOS download site and follow the instructions in Installing ASR Manager Software to install the software manually.

C.17 ASR_PREPARATION_FAILED_SSO_NULL

Problem: Oracle Single Sign-on (SSO) user name is not available.

Resolution: Ensure ASR Manager is registered with Oracle Infrastructure:

If the test connection fails, then register ASR Manager with Oracle Infrastructure:

C.18 ASR_PREPARATION_FAILED_INVALID_OS

Problem: The Auto Update process is not able to get the operating system (OS) information from the server.

Resolution: Identify the current operating system information:

Only the Oracle Solaris and Linux operating systems are supported.

• If the server is running the Solaris OS, then the result should be:

• If the server is running the Linux OS, then the result should be:

C.19 ASR_PREP_FAILED_MISSING_EXECUTE_PERMS

Problem: Some of the scripts and tools required for Auto Update do not have execute permissions.

Resolution: Ensure the ASR Manager user has execute permission for the contents in the /var/opt/asrmanager directory.

C.20 ASR_INSTALL_FAILED_JAR_UNPACKING_FAILED

Problem: The Auto Update jar unpacking has failed on the ASR client. Most likely cause for this issue is lack of disk space on the ASR Manager server.

Resolution: Run the df -k command to check the disk space on the server.

If the server is running low on disk space, then try to clear the space or add more disk space on the server.

C.21 ASR_INSTALL_FAILED_SNMP_PORT_CHECK_FAILED

Problem: After Auto Update has run, the updated ASR Manager may not be able to bind the SNMP listener port. In that situation, Auto Update will fail and restore to the existing version.

The following message will appear in the /var/opt/asrmanager/log/asr.log log file:

Resolution: The next Auto Update attempt should complete successfully. If it fails with the same error code, Manually upgrade to the latest version.

See Using Auto Update to Manually Upgrade ASR Manager Software for details.

C.22 ASR_INSTALL_FAILED_DEPLOYMENT_SCRIPT_MISSING

Problem: The Auto Update package is missing the deployment script.

Resolution: The Auto Update jar file could be corrupted. Download and install the ASR packages manually from My Oracle Support (https://support.oracle.com). See Manually Upgrading ASR Manager Software for more details.

C.23 ASR_INSTALL_FAILED_NOT_ENOUGH_SPACE

Auto Update Download Fails To Complete It

Problem: This error occurs when ASR Manager server runs our of space. This could be java heap space or physical disk space.

Autoupdate Downloading Fails To Completely

Resolution: The default Java Virtual Machine (JVM) maximum heap size is 1536 MB (1.5 GB) and meets the ASR Manager requirements. Make sure your ASR Manager system has 1 GB or more memory available for allocation.

System Restore Fails To Complete

Also if the ASR Manager is running low of physical disk space, then try to add more disk space to allow the Auto Update process to download the new ASR Manager package and upgrade the software.